GUARANTEES
Fratelli Frontali produces its own extra virgin olive oil, as well as small quantities of vegetables preserved in oil, jams, and tomato purée.
This enables us to guarantee the quality and origin of all our products, together with strict control over every stage of the production process.
From harvesting to processing and packaging, each step is carried out under certified controls, beginning with the organoleptic analysis of our extra virgin olive oil.
ORDERS
At present, orders cannot be placed directly through the website.
Please email us at gualtierofrontali@gmail.com so we can calculate the correct shipping costs for your order.
SHIPPING
Italy
Once we receive your order, we will inform you of the total amount, including shipping costs.
The customer may then proceed with payment of the quoted amount.
Goods will be shipped in the days following receipt of payment. Delivery times may vary depending on the destination.
International Shipping
Frontali also ships internationally to private customers.
Once we receive your order, we will inform you of the total amount, including international shipping costs, which vary depending on the destination country.
The customer may then proceed with payment of the quoted amount.
Goods will be shipped in the days following receipt of payment. Delivery times may vary depending on the destination.
How can I track my shipment?
For deliveries within Italy, shipment status can be tracked on www.sda.it in the Deliveries section.
Reviews and Complaints
As part of our ongoing commitment to improving our quality system, customers are encouraged to share their opinions on our products and services.
Customers are also invited to notify us of any complaints relating to non-compliant products or services that do not meet expectations.
To submit a complaint, please contact us by phone at +39 347.6582133 or by email at gualtierofrontali@gmail.com.
Right of Withdrawal
How to exercise your right of withdrawal
In the event that damaged products or products not matching the order are delivered, Frontali will arrange collection and replacement at its own expense.
In accordance with Italian Legislative Decree 21/2014, implementing Directive 2011/83/EU on consumer rights, customers wishing to exercise their right of withdrawal must comply with the following conditions:
A registered letter with return receipt must be sent within 8 days of receiving the goods, stating:
- the intention to exercise the right of withdrawal pursuant to Article 52 of Legislative Decree 21/2014;
- the product, or the entire order, for which the right of withdrawal is being exercised;
- the bank account details required for the refund, including the bank name, IBAN, and BIC/SWIFT code for foreign accounts.
The registered letter must be sent to:
Fratelli Frontali azienda agricola agrituristica semplice
Via Carpi, 7/P
47923 Rimini
Italy
To be eligible for a refund, both the product and its packaging must be intact and unaltered.
The refund will be made within 15 days of receipt of the registered letter used to exercise the right of withdrawal.
The direct cost of returning the goods shall be borne by the customer.
Frontali will refund the price of the product or products by bank transfer, while the original delivery costs will remain the responsibility of the customer.